Security Operations Center

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The Security Operation Center (SOC) is a centralised role inside an organisation that use people, procedures, and technology to continually monitor and enhance the security posture of the business while preventing, detecting, analysing, and responding to cybersecurity incidents.

A SOC functions as a hub or central command post, collecting telemetry from throughout an organization’s IT infrastructure, including networks, devices, appliances, and data storage, wherever they may be located. The development of advanced threats necessitates gathering context from a variety of sources. Essentially, the SOC serves as the point of contact for any events documented inside the organisation that are being monitored. The SOC must decide how each of these incidents will be controlled and dealt with.
Security operations staffing and organizational structure
The function of a security operations team and, frequently, of a security operations center (SOC), is to monitor, detect, investigate, and respond to cyberthreats around the clock. Security operations teams are charged with monitoring and protecting many assets, such as intellectual property, personnel data, business systems, and brand integrity. As the implementation component of an organization’s overall cybersecurity framework, security operations teams act as the central point of collaboration in coordinated efforts to monitor, assess, and defend against cyberattacks.

SOCs have been typically built around a hub-and-spoke architecture, Wherein, spokes of this model can incorporate a variety of systems, such as vulnerability assessment solutions, governance, risk and compliance (GRC) systems, application and database scanners, intrusion prevention systems (IPS), user and entity behavior analytics (UEBA), endpoint detection and remediation (EDR), and threat intelligence platforms (TIP).

The SOC is usually led by a SOC manager, and may include incident responders, SOC Analysts (levels 1, 2 and 3), threat hunters and incident response manager(s). The SOC reports to the CISO, who in turn reports to either the CIO or directly to the CEO
10 key functions performed by the SOC
Take Stock of Available Resources
The SOC is responsible for two types of assets—the various devices, processes and applications they’re charged with safeguarding, and the defensive tools at their disposal to help ensure this protection.
Preparation and Preventative Maintenance
Even the most well-equipped and agile response processes are no match for preventing problems from occurring in the first place. To help keep attackers at bay, the SOC implements preventative measures, which can be divided into two main categories.
Continuous Proactive Monitoring
Tools used by the SOC scan the network 24/7 to flag any abnormalities or suspicious activities. Monitoring the network around the clock allows the SOC to be notified immediately of emerging threats, giving them the best chance to prevent or mitigate harm. Monitoring tools can include a SIEM or an EDR, better even a SOAR or an XDR, the most advanced of which can use behavioral analysis to “teach” systems the difference between regular day-to-day operations and actual threat behavior, minimizing the amount of triage and analysis that must be done by humans.
Alert Ranking and Management
When monitoring tools issue alerts, it is the responsibility of the SOC to look closely at each one, discard any false positives, and determine how aggressive any actual threats are and what they could be targeting. This allows them to triage emerging threats appropriately, handling the most urgent issues first.
Threat Response
These are the actions most people think of when they think of the SOC. As soon as an incident is confirmed, the SOC acts as first responder, performing actions like shutting down or isolating endpoints, terminating harmful processes (or preventing them from executing), deleting files, and more. The goal is to respond to the extent necessary while having as small an impact on business continuity as possible.
Recovery and Remediation
In the aftermath of an incident, the SOC will work to restore systems and recover any lost or compromised data. This may include wiping and restarting endpoints, reconfiguring systems or, in the case of ransomware attacks, deploying viable backups in order to circumvent the ransomware. When successful, this step will return the network to the state it was in prior to the incident.
Log Management
The SOC is responsible for collecting, maintaining, and regularly reviewing the log of all network activity and communications for the entire organization. This data helps define a baseline for “normal” network activity, can reveal the existence of threats, and can be used for remediation and forensics in the aftermath of an incident. Many SOCs use a SIEM to aggregate and correlate the data feeds from applications, firewalls, operating systems and endpoints, all of which produce their own internal logs.
Root Cause Investigation
In the aftermath of an incident, the SOC is responsible for figuring out exactly what happened when, how and why. During this investigation, the SOC uses log data and other information to trace the problem to its source, which will help them prevent similar problems from occurring in the future.
Security Refinement and Improvement
Cybercriminals are constantly refining their tools and tactics—and in order to stay ahead of them, the SOC needs to implement improvements on a continuous basis. During this step, the plans outlined in the Security Road Map come to life, but this refinement can also include hands-on practices such as red-teaming and purple-teaming.
Compliance Management
Many of the SOC’s processes are guided by established best practices, but some are governed by compliance requirements. The SOC is responsible for regularly auditing their systems to ensure compliance with such regulations, which may be issued by their organization, by their industry, or by governing bodies. Examples of these regulations include GDPR, HIPAA, and PCI DSS. Acting in accordance with these regulations not only helps safeguard the sensitive data that the company has been entrusted with—it can also shield the organization from reputational damage and legal challenges resulting from a breach.